Returns, Refunds, Shipping & Customs Policy

Returns
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start the return process, please contact us at giftshop@doylecollection.com . Once your return request has been approved, we'll send you all the information you need to return your item. To help us process your return efficiently, please contact us before returning any items to us.

Any refund issued may be reduced by the value of return shipping charges, customs fees, administrative costs, or other expenses incurred by The Doyle Collection Gift Shop.

Damaged, Faulty, Defective or Incorrect Items
Please inspect your order upon receipt and contact us within 24 hours of receipt of product, if the item is defective, damaged, or incorrect, so that we can assess the issue and arrange next steps.

Return Shipping Costs
Unless an item is faulty, damaged, defective, or incorrect, customers are responsible for all return shipping costs. We recommend using a tracked delivery service, as we cannot be held responsible for returns that are lost or damaged in transit. If an item arrives damaged, defective, or if the wrong item has been supplied, please contact us immediately at giftshop@doylecollection.com, providing details of the issue and photographs where possible. In these circumstances, we will arrange an appropriate resolution, which may include a replacement, refund, or reimbursement of reasonably incurred return shipping costs.

Exceptions / Non-Returnable Items
Please contact us if you have any questions regarding the eligibility of your item for return.

Exchanges
The fastest way to receive a different item is to return the original item in accordance with this policy and place a new order once the return has been accepted.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund

Customs Duties & Taxes
Orders are fulfilled from Ireland or Northern Ireland, depending on the destination. Your order may be subject to import duties, customs charges, taxes, or other fees imposed by local authorities. The listed product price is inclusive of the prevailing rate at the time of placing the order. Any additional charges imposed by local authorities prior to delivery may result in an additional cost for you.   

Products may be displayed and charged in currencies other than the currency of the country from which goods are dispatched. The currency used on the website is provided for customer convenience only and does not indicate the country of shipment or alter the customer's responsibility for any applicable customs duties, taxes, or import charges.